Diksha K
"Streamlining Projects with Expert Coordination and Precision Documentation."
delhi, 110070, New Delhi, Delhi, India
About
- Experienced Project Coordinator with over 3.42 years of expertise in managing diverse projects and enhancing operational efficiencies. - Proficient in SAP ERP Support, facilitating seamless integration and functionality across business processes. - Skilled in Change Management and CAB Coordination, ensuring successful implementation and adaptation to new systems. - Adept at Project Coordination and RAID Log Management, ensuring timely delivery and risk mitigation. - Expertise in KPI Tracking and Performance Monitoring, driving continuous improvement and operational excellence. - Competently manage Stakeholder Relationships and Client Portfolios, enhancing client satisfaction and retention. - Proficient in utilizing MS Project for effective project planning and execution. - Advanced skills in Excel, including Dashboards and Pivot Tables, enabling comprehensive data analysis and reporting. - Expertise in creating compelling presentations through PowerPoint Reporting to communicate project progress and insights. - Experienced with JIRA for project documentation and audit readiness, ensuring compliance and quality standards. - Proven track record in Revenue Retention and Expansion through strategic upsell support and client account management. - Skilled in Conducting Account Performance Reviews (QBRs) to align client needs with business objectives. - Proficient in Escalation and Risk Management, ensuring swift resolution and minimization of project risks. - Strong knowledge in SLA and TAT Governance, maintaining high standards of service delivery. - Ability to engage in Pricing and Commercial Discussions, supporting competitive and sustainable business growth. - Experienced in CRM Tools such as Zendesk, enhancing client interaction and service delivery. - Successfully supported Concurrent Projects, optimizing workflow and enhancing productivity. - Led Operational Workflow Improvements, driving efficiency and reducing operational bottlenecks. - Actively monitored SLA Adherence and Ticketing, ensuring top-tier customer service and issue resolution.