Ksukanya Sukanya
Experienced Customer Rep Driving Success with ERP & CRM Expertise
Pune, 411058, Pune, Maharashtra, India
About
- Dynamic Customer Representative with over 6 years of experience driving innovation and delivering exceptional results in customer service environments. - Expert in leveraging ERP and CRM systems, including PHP and ZOHO, to enhance customer engagement and streamline operations. - Successfully led a significant project, demonstrating strong leadership and project management skills that resulted in improved customer satisfaction and operational efficiency. - Skilled in industrial safety operations with an advanced diploma in the field, ensuring adherence to safety protocols and enhancing workplace safety standards. - Proficient in MIS reporting and documentation, enabling data-driven decision-making and strategic planning. - Proven ability to coordinate and monitor team performance, fostering a collaborative work environment that boosts productivity and morale. - Holds a diploma in Electronic & Communication Engineering, providing a solid technical foundation that complements customer service expertise. - Unique value proposition lies in the ability to merge technical proficiency with operational excellence, driving both innovation and practical results in customer service roles.