Shraddha Bhambani

Senior Customer Success Manager | Retention · NRR · Revenue Growth | SaaS · HRTech · MarTech | 13+ Years | Delhi/NCR

New Rajinder nagar, New Delhi Central-110060, Delhi, India, New Delhi, Delhi, India

About

I turn customer relationships into revenue. With 13+ years across SaaS, HRTech, HealthTech & MarTech, I build CS functions that retain, expand, and grow enterprise accounts — proactively, not reactively. Key Impact: ? Saved 25% of at-risk ARR through proactive risk mitigation & stakeholder alignment ? Drove 20% YoY NRR growth via upsell & expansion strategies ? Reduced Time-to-Value by 20% using Lean-optimized onboarding workflows ? Led cross-functional teams of 25+ across CS & Account Management Open to Senior CSM, Strategic Account Management & Client Success Leadership roles in Delhi/NCR | Hybrid/Remote welcome.

Skills

JIRA Product Adoption Customer Relationship Management QBR Management Performance Dashboards Customer Advocacy Customer Success Management SLA Management Client Lifecycle Management Reporting Enterprise Account Management Voice of Customer Technical Onboarding Campaign Optimisation Zendesk Customer Retention Analysis Cross-Selling Strategic Planning EXCEL Keyword Research PowerPoint Stakeholder Management Account Health Analytics User Onboarding