Client progress communication - field note 022

For the mixed‑use development in Kochi, I implemented a weekly video update that showcased on‑site milestones, budget status, and upcoming tasks. The client’s satisfaction rating rose from 3.2 to 4.7 out of 5 after three months. Key factor: transparency builds trust.

• Schedule 5‑minute clips for each major task.
• Include real‑time cost overlays in the video.
• Use a secure portal for delivery and feedback.
• Adjust next week’s agenda based on client comments.